Author Archives

• Want More Customers? Stop Controlling the Conversation

  By A Writer on April 9, 2013 • ( 0 )

  

  Customers want what they want, when they want it and the way they want it.  Companies are spending too much time trying to dictate the path customers must follow to access products and services.   Even more remarkable is the fact… Read More ›

• Come on Rutgers! – I Want My Tuition Back

  By A Writer on April 5, 2013 • ( 0 )

  

  No room for abuse or homophobic slurs period, end of story.  A potential basketball win should not require a school to sacrifice a message of tolerance and inclusion in all that it does.  It is shocking that after an initial review… Read More ›

• They Are Chasing Me – Staying One Step Ahead

  By A Writer on April 5, 2013 • ( 0 )

  

  Sometimes I feel like Richard Kimble in the Fugitive, one of the greatest television series of all time, when it comes to career pursuits. I am constantly running to stay ahead of layoffs, organizational changes, pissed off managers and frenemies… Read More ›

• Through My Father’s Eyes Death, Loss, Tragedy & Triumph (Upcoming Book Excerpt)

  By A Writer on March 14, 2013 • ( 0 )

  

  When 40% of the U.S. prison population is comprised of African American men who represent 10% of the general U.S. population, it begs the question how does the absence of these men impact their offspring. In his upcoming book, Gary… Read More ›

• Complaint Reporting – Customer Attributes Are Not Enough

  By A Writer on March 5, 2013 • ( 0 )

  

  I wanted to take the opportunity to call out a common mistake many organizations make when it comes to developing tools to capture data related to tracking customer complaints. Many organizations adopt what I call a demographic based approach by… Read More ›

• Exodus – Creating A Golden Parachute When You Don’t Own a Plane

  By A Writer on February 23, 2013 • ( 0 )

  

  So for us common managers who have done well but have yet to reach that level in our careers where we have pre negotiated severance packages, there are a couple of things that you can do to mimic the big… Read More ›

• The Back Way Home – Surviving Corporate Bullies

  By A Writer on February 17, 2013 • ( 0 )

  

  I grew up in a tough neighborhood in Paterson New Jersey where a high school principal had to carry a baseball bat to make a point. I have stared down the barrel of guns and survived a knife fight or… Read More ›